SERVPRO of Jackson and DeKalb Counties - Rainsville, Alabama

Betty G.

These guys were called in the middle of the night, probably around 4 o'clock in the morning, and they were there by 10 o'clock the next morning, which happened to be Memorial Day! They went right to work to fix my problem. While on vacation, my waterline busted under the kitchen sink, and I had 16,000 gallons of water on the first floor. They worked and dried out my house and then took care of the mold and I will be forever indebted to these guys. They stayed on my insurance until they got permission to take up the flooring, which helped prevent mold taking over even more. They also took it off the property!!!

Thanks Tyler, Corey, and Charles!

Daniel

Charles was absolutely phenomenal! From start to finish, he was thorough, professional, and incredibly knowledgeable. We were in a tough spot, and he went above and beyond to come through for us in a BIG way. Thanks to Charles, our crawlspace is not only secure but even better than before. If you’re looking for top-notch service, I can’t recommend Servpro and Charles enough!

Christopher O.

Tyler came out and told me I could basically fix the damage myself as it wasn't as bad as I had thought. I've never dealt with mold damage so it was nice to have a professional opinion and someone who actually wanted to save me money. Thanks!

Glen W.

I had a problem with a ServPro franchise that is no longer in business. I don't fault any other franchise for not taking ownership of the issue. It wasn't their fault and it was 5 years ago.

This ServPro has not done any work for me. The reason I'm giving them a good rating is that one individual, Tyler Arnold, wanted to help and did "go to bat" for me. I think it was above and beyond the call. He didn't have to give me the time of day, but tried. He returned calls and messages.

I would hire them if needed.

Eric W.

Drake and the team Servepro were excellent.

Their expertise and customer service could not have been any better. I highly recommend them.

Steve T.

THE SERVPRO group from Jackson / Dekalb Counties just cleaned up fire and smoke damage.
Their effort , attitude and knowledge were awesome !
They worked for nearly 2 weeks and did exactly what they said they would do and more.....It was a pleasure to have them in our home.
We had total trust while they were here. The 3 guys were:
Corey, Charles and Tyler. Total 5 STAR for them.

thanks for everything.
-- Steve and Becky Tinker

Felecia J.

Tyler and his team did an awesome job on my parent’s home restoration after severe soot damage! They had the house safe for my parents to move back into within 10 days. Professional caring team and Tyler made me aware how badly the soot had contaminated my mother’s air concentrator which hadn’t even crossed my mind. I highly recommend Our local Servepro team!

Scott L.

Tyler, Dylan, and Drake were the 3 that came to my house when I had some water damage from Hurricane Helene. They were very prompt, professional, and courteous. Thanks to the whole team for all the work.