Kevin F.
1/5
IF YOU ARE CONSIDERING RENTING THROUGH THEM OR HAVING A PROPERTY RENTED BEWARE AND READ THIS FIRST!
I WISH I HAD SEEN A POST LIKE THIS BEFORE HAND I WOULD HAVE NEVER RENTED THROUGH THEM
This is one of the worst rental companies I have ever dealt with by far! First of all when I started the rental agreement the carpets were dirty and there was issues in about every part of the house. When I would call they would almost never pick up and when they did they were rude and I always have to hassle them to get them to send any kind of maintenance guy to fix problems. Luckily I got to meet the owners and had to go to them to get anything done and they even told me that the rental company was horrible for even them to deal with and that they always have issues with them.
So finally it came time to move out thank god and I called the receptionist and after leaving 8 emails and 3 voicemails I finally got a hold of the receptionist 35 days before it came time to move out and I asked her I would like to give my 30 day notice and asked her what all I would need to do in addition to sending out the notice and making sure they wouldn't tske another month of rent out of my account. She had said that she would take care of it on her end and that they would call me back to schedule the walk through and tell me what to do with the rest. After 10 days went by I tried contacting them since they never contacted me back. I tried and tried and they would never answer my calls nor would they call me back or return my emails.
Finally close to the move out date I got ahold of some one and was informed my automatic payments would cease since I had been locked out of their tenant portal they use for payments and all that. Most of the tenant portal isn't even set up the way they say it's supposed to and good luck getting them to do anything for you after you sign the lease. So I go and move out and left the keys at the house since they said that would be fine and I leave. Keep in mind I had the carpets professionally cleaned and kept them in better condition than when I moved in.
Then they take out another months rent even after saying they wouldn't and when I talked to the lady and she said that no one ever changed it and that it would be returned to me. So time goes by and the 21 days they have to return the deposit is up so I call and call and email and still no reply. Then I send an email informing them they only have 21 days to return my deposit by state law. Then Michael returns the email in a very condescending rude manner informing me he is aware of the laws and that because the extra months rent was taken out (even though it was their fault) it voids my 30 day notice and he has as long as he wants to return it and basically telling me to get lost. This was very frustrating and never have I dealt with some one so rude and hard to get a hold of and deal with.
Then I finally get a call to come pick up the deposit and out of the $2000 security deposit they charged me I got back $400. They charged me $700 to repaint the entire house which surely didn't need it. $200 to redo the back yard which was all weeds when I got it with piles of junk in the back. $250 for carpet cleaning even though I left the carpets cleaner than when I received them, $200 to clean the house which was already cleaned, plus over $150 since I b never scheduled a walk through or turned over the keys" which was what I was trying to do and was ignored to the point I wonder if they do it intentionally to get more money out of you. I was told when I received the list of deductions that if I showed my carpet cleaning expense that they would remove the $250 by Michael himself and I emailed it to him the next day and he has since to reply or return any of emails or call about the matter. Every time I call it rings once or twice and goes to voicemail which is my call intentionally being sent there since it usually rings 6 or so times. I am strongly considering taking them to small claims court.
