Mock Property Management - Boulder, Colorado

Holly B.

I have worked with Nick and Margaret Flaherty at Mock for three years now. My house is always maintained, they are so pleasant to speak with, and I love the girls in the office. My rent is exceptional, with little to no increases. When I do have a maintenance issue, they have ALWAYS replied to me within 24 hours, even during holidays.
My credit was not stellar and I was new to the area and they took a chance on me. I am so happy they did.

Jake G.

I truly don't understand some of the negative reviews posted here. They don't reflect my experience at all. In fact, I rather enjoyed having Nick and Margaret Flaherty as landlords. For the past two years they have been responsive, professional, communicative and caring.
When the floods happened in 2013 they personally visited every apartment to make sure the tenants and property was OK. I even heard that my downstairs neighbor was on the phone with Margaret at 11:30 the night of the flood because the water was getting scarily close to her back door. When it came time to cleanup the huge mess that the water made they replaced all the landscaping rock that got swept away, cleared downed branches and had everything clean well before most other people on the block.
Whenever I called or emailed, they returned it within 24 hours. Whenever I had a maintenance issue, they worked with me to get it taken care of, even when it was minor.
Nick was always a pleasure to talk to on the phone and in-person. He was alway asking me how things were going and how things at the apartment were.
If there was maintenance that needed to be done on the building they let us know ahead of time.

I would happily rent from Mock again. I really don't think I could ask for a whole lot more from landlords.

Roxanne S.

I've been working with Mock (Tom) for the past 6 months. So far everything is great! My washer/dryer have malfunctioned several times and Tom has always been prompt on getting work orders submitted for me, and has been happy to answer any questions I have asked. The only thing I don't like about my unit is some of the HOA rules but that has nothing to do with Mock. I'm having a good experience so far and hope to stay with this property manager for a while!

Update: I ended up renting with Mock (Tom) for 5 years, and every time I ever had any issues with the plumbing or appliances Tom was right on it and very helpful! The only reason I moved was because I wanted a bigger place in a very specific location and they didn’t have property available for rent at the time I wanted to move.

Lalo S.

BEWARE!! STAY AWAY!!!! What a nightmare. The worst landlord experience EVER and I am a landlord myself. I have an 800 credit score and have gotten along fine with every landlord before Mock Property Management. Tom Van lieu is a real piece of work. I found a renter to take over my lease as I needed to get out of the lease 2 months early. The renter had a great credit score and well to do income. Tom Van Lieu was wanting to hold on to my security deposit and he wasn't returning my calls nor to the interested renter. I tried calling Tom's supervisor and owner of the company Bruce Mock with no answer either. So I WENT TO THEIR OFFICE IN PERSON, walked right past the secretary, to find them both in their offices hiding out. You HAVE TO GO IN PERSON if you want anything accomplished. I started making a scene, and eventually got 90% of the deposit back after two months. These guys are legal scam artists who will try anything, avoid you, turn away your renter, not return calls, whatever it takes to keep your security deposit and/or charge you for whatever they can. BEWARE

Luna S.

I rented at the Cottonwood Apartments for about 10 years and had only positive experiences. Tom Van Leiu, the property manager was the perfect balance of professional and kind. My issues and questions were always promptly addressed. Tom's assistant manager, Samantha Firman, lived on the property, and was just amazing! She went above and beyond to take care of her tenants and cultivated community at the same time. I highly recommend Mock Property Management!

Tom

All of these bad reviews seem to be about Tom Van Lieu. I don't know him. Our property manager is Dean Fromm, and he is a top notch guy. Always gets stuff fixed in a timely manner if it breaks, good communication, always a pleasure to deal with. I have been with Mock for a couple years now, and in spite of me being a bad tenant sometimes, they have always worked with me and supported the house as a whole. I love Mock...you will too.

Frank M.

I own two nice condo properties in high density locations in the City of Boulder and have contracted with Margaret Flaherty from Mock PM for 2 years. She has been a very professional manager for us, and a strong advocate both for the tenant (and the tenant's rights) and for the property owner. She responds quickly to reasonable tenant concerns.

As a property owner, so far she has brought us 3 responsible, respectful renters. She understands rental law and assures that the property owner and renter comply with these regulations. I trust her highly. I am confident that my properties are well managed, and respectful/responsible tenants are well cared for.

Boulder M. M.

I absolutely love my property managers. Nick and Margaret have always made me feel like they equally represent me as a tenant as well as the owners of the home. Any concerns or repairs that have come up were handled swiftly and professionally. They are also patient and are a pleasure to talk to. I don't understand all the negative reviews on here because my experience has been the exact opposite. Love these guys.