Mesa Properties Inc. - Victorville, California

Crazytoys 951

I’d like to share this post with Mesa Properties.
A couple of weeks ago I had an emergency that my hot water heater in the Garage sprung a very bad leak .
I reached out to Mesa Properties right away as they responded promptly that they were sending someone out. They gave me their phone numbers I was able to contact them to explain the problem, so they knew what they needed to do or bring when they came out.
The bad things are you never know when things like this happen. I was lucky to have my 18-year-old grandson at the house to assist as he contacted me over the phone and I walk him though shutting the water off until help arrived.

The contractor came out, told him the situation this things happen and by the end of the next day they replace my hot water heater with a new one that made me feel good hassle.
contacting the contractor Paul was very professional from Guillen family plumbing

There was a minor drywall that needs to be repaired but everything was in the garage and repairs were like if it never happened.

You know things today it’s hard to find good service for people that rent properties. Mesa Properties really looks out for their tenants and their needs. I’m very happy renting a property from them.

Thank you team Mesa Properties
May, Lori, Mark and Kaden.

Jacqueline Escobar

I had my first inspection with Mesa Properties today, and it was a great experience! Julie Marquez-Huston was so nice and professional throughout the entire process. She made sure everything went smoothly and answered all my questions with care. I really appreciated her friendly approach and attention to detail. If you're looking for a property management company that truly values its tenants, I highly recommend Mesa Properties. Thanks again, Julie!

Max Moctezuma

Mesa Properties Inc. provided an excellent property management experience. They made the entire process smooth and hassle-free, demonstrating their expertise and efficiency. The team was incredibly helpful and worked diligently to find reliable tenants for my home. Their professionalism and dedication were evident throughout, making them a highly recommended choice for property management needs. They were accommodating to my unique situation of living overseas, and ensured a smooth evolution.

Nora Sunux

Mesa Properties was very professional and explained everything to me very well. The process of my application was fast and they were great at explaining everything to me. They will answer my emails right away had a great experience getting a lease for the first time at Mesa Properties of the high Desert. I would highly recommend anybody to them.

ProCraft Pest Control

I have dealt with Sam at many homes and these guys are easy to contact, polite(!), responsive, and honest. We deal with property management companies every day and it is always a pleasure when we get their call. I strongly suspect that as an owner or tenant you will have the same experience

Feisty AceySta

Julie did our annual inspection for the second time. She's efficient so the inspection goes quickly and shes always professional and friendly. Overall, our experience with Mesa has been good and we are satisfied. They are quick to act on any issues that need to be addressed and there's no quibbling if something needs to be repaired or replaced. They communicate well to let us know when service is arranged and follow up to ensure everythings been taken care of. They have helpful videos for common issues so you can try to resolve minor issues on your own, like a stuck garbage disposal. The contractors they work with are professional and take care of the work quickly. My only negative comment and the reason why Im not rating them as 5 stars would be the monthly renter's benefit program we are forced to participate in. It's $39.95 in addition to the rent. It covers a filter replacement every three months which is delivered to you, basic renters insurance, reporting your rental payments to credit bureaus (you can do that on your own for free), and real estate assistance if you want to buy a home. For the air filter, I usually buy the gold level which removes more allergens and I replace every 1-2 months for sinus and allergy reasons. With their benefit package I'm forced to pay for theirs which is standard filter and
the cost is $30 ($10 per month). The only item you can opt out of is the renters insurance but the process to use a different carrier is confusing and somewhat complicated to make sure the coverage has what Mesa requires and the carrier has a specific type of rating. The Pinata portal that allows reporting of your rental payments has a rewards aspect but once ainregiaterd, I started getting all kinds of spam email so I won't be using the rewards. The portal is supposed to automatically report my rent payments but I've found a couple missing so I have to go in and manually report it too. With all that in mind, their benefit package doesn't have much in benefits to me for the cost. With that said, I realize they are trying to ensure the house is kept in good condition for the owner and I've been asked to pay for expenses through other property management companies, that were far more ridiculous than this. We love the house we rent and want to continue renting it so we think of it as a necessary expense.

Julian “J” Martinez

We just had our first inspection with Julie and it was great she was so informative and was an easy process they really care about their tenants. Thank you for being great support

Kassandra

Great management team by far best in the high desert! We’ve had nothing but good experiences they really seem to care about their tenants
Danny and Kassandra

Kyrie Buckhalter

Very modern, user friendly, and self-driven leasing and move-in process. All of the team was knowledgeable about the process and was able to answer all my questions promptly. Special shoutout to Lori for excellent customer service and ensuring a positive experience! ?