Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: A Comprehensive Guide

Main Services

• Insurance: DCU offers various insurance products, including auto, home, and life insurance, to help protect its members and their loved ones.
• Investments: With a range of investment options, DCU helps its members grow their wealth and achieve their long-term financial goals.
• Branches & ATMs: DCU has a network of branches and ATMs across the country, making it easy for members to access their accounts and conduct financial transactions.
• Borrow: DCU provides various loan options, including personal loans, auto loans, and mortgages, to help members achieve their financial goals.
• Support: DCU's member support team is available to assist with any questions or concerns members may have.
• Services: DCU offers a range of services, including account opening, account maintenance, and account closure.
• Membership: DCU is open to anyone who meets its membership criteria, including federal employees, their families, and certain non-profit organizations.
• Free Checking: DCU offers a range of checking accounts, including free checking accounts with no monthly maintenance fees.
• HSA Checking: DCU's HSA checking accounts are designed to help members save for medical expenses and other qualified healthcare costs.
• Visa Debit Card: DCU's Visa debit card allows members to make purchases and withdraw cash at participating merchants and ATMs.
• Greenlight Debit Card: DCU's Greenlight debit card is a mobile payment option that allows members to make payments and transfer funds using their mobile device.
• Primary Savings: DCU's primary savings accounts are designed to help members save for long-term goals and achieve financial stability.
• Advantage Savings: DCU's advantage savings accounts offer higher interest rates and other benefits to help members achieve their financial goals.
• Smart Savings: DCU's smart savings accounts are designed to help members save for specific goals, such as a down payment on a home or a vacation.
• Money Market Savings: DCU's money market savings accounts offer competitive interest rates and other benefits to help members achieve financial stability.

Location and Access

The Digital Federal Credit Union is located at:

130 Lexington St
Waltham, MA 02452

This location is easily accessible by car, with ample parking available in the nearby parking lot. The entrance is wheelchair accessible, making it easy for members with mobility impairments to access the credit union.

For those who prefer to use public transportation, the credit union is conveniently located near the Waltham Commuter Rail station. Members can also use ride-sharing services or take a taxi to reach the credit union.

Featured Characteristics

* Convenient Location: The Digital Federal Credit Union is located in the heart of Waltham, making it easily accessible by car, public transportation, or on foot.
* Wheelchair Accessible: The credit union's entrance and parking lot are wheelchair accessible, ensuring that members with mobility impairments can access the credit union easily.
* Cash Advance: DCU offers cash advances at its branches and ATMs, providing members with a convenient way to access cash when needed.
* Free Checking: DCU offers free checking accounts with no monthly maintenance fees, making it easy for members to manage their finances.
* Competitive Interest Rates: DCU offers competitive interest rates on its savings accounts, helping members achieve financial stability and reach their long-term goals.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours of Operation: Monday - Friday, 9:00 AM - 5:00 PM
* ATM Network: Allpoint, CO-OP, and Visa

Opinions

The Digital Federal Credit Union has received an average rating of 3.2/5 on Google My Business, based on 126 reviews. Members have praised the credit union's convenient location, wheelchair accessibility, and competitive interest rates. Some members have also praised the credit union's customer service, citing friendly and helpful staff.

However, some members have also noted that the credit union's online banking system can be slow to load and that some branches may have limited hours of operation. Despite these minor issues, the majority of members have reported a positive experience with the credit union.

Overall, the Digital Federal Credit Union is a reputable and reliable financial institution that offers a range of services and benefits to its members. With its convenient location, wheelchair accessibility, and competitive interest rates, DCU is an excellent choice for anyone looking for a reliable financial institution.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.