1/5
If there was a way to rate them lower than one star, I would. I ordered a survey towards the beginning of the year and was told it would be a while before they could come out, which was fine. My husband called at the end of February/beginning of March and asked how far out they were as we needed to go out of town. He was told that they were still 3-4 weeks out. My husband said that was fine as he wanted to be there when the survey was done.
While we were out of town we got a call from our son saying that the surveyors were there. We had had no call to let us know when they were coming, they just showed up out of nowhere one day. My husband spoke with the surveyor that was there, on the phone, and explained exactly what we were needing. He was assured that it would be done, and all corners marked. When our son called us a few hours later he said that he could not find the 2 markers in the woods. My husband called Conn several times and the phone would either not be answered, or picked up and hung back up. He left several messages, none of which were returned.
I finally called mid June to see what was going on, as we still had not received our survey that was done in March. The secretary said she would leave a message and call me the next day. She never called, and when I called back a week later she said all she could do is leave another message for the surveyor to call me. I told her at this point I've waited 3 months for a survey that was done and no one has returned calls, and at this point I just wanted it canceled and I would be contacting another survey company. The secretary responded "fine" and hung up on me.
Having been a business owner, I understand the straines of owning a business, but this company is beyond unprofessional.