COACH Outlet - Foley, Alabama

COACH Outlet, located at Address: 2601 S McKenzie St SUITE #220, Foley, AL 36535, is a well-known fashion accessories store that offers a wide range of products, including jewelry, leather goods, and women's clothing. With a phone number: 2519431772 and a user-friendly website (coachoutlet.com), the outlet makes it easy for customers to get in touch and access their products.

One of the standout features of this COACH Outlet is the variety of products available. From fashion accessories to jewelry and leather goods, the store offers a wide range of items that cater to different tastes and preferences. Additionally, the store specializes in women's clothing, making it an ideal destination for women who are looking for high-quality, stylish clothing at affordable prices.

The outlet is also known for its convenient services, such as in-store pickup, in-store shopping, onsite services, delivery, and same-day delivery. These services are designed to make shopping at the outlet as easy and hassle-free as possible. Furthermore, the store is wheelchair accessible, with a wheelchair accessible entrance and parking lot, making it accessible to everyone.

Customers can enjoy a quick visit to the store, with credit card payments accepted for a seamless shopping experience. The store has received 240 reviews on Google My Business with an impressive average opinion: 4.4/5. This is a testament to the outlet's commitment to providing high-quality products and excellent customer service.

Reviews of COACH Outlet

Dria Jones

1/5

When I walked in the store, I was not greeted. The associate was in a full conversation with another guest. She looked me dead in the eyes and turned her head. The manager walked over to me and greeted me. I asked her do associates normally greet guests? She said they did and apologized for the associate’s behavior. I shopped the store and decided to just get the item I came for and nothing else. I’ve never had that experience at any of the numerous Coach locations that I’ve frequented. I will not ever come back again.

Rachael Ranney

5/5

I'm from out of town and this was my first experience at an actual coach store despite a few years of collecting. Allie was an awesome associate. She was super nice in assisting me and other customers. She answered all my questions and helped me find an absolute score of a bag! What a great store and find Allie if you want a great experience!

Midwife Meagan K

1/5

My family and I often make the Coach store one of our stops when we come over from Pensacola so we were excited to last night. Unfortunately, when we walked in no one greeted us, offered to help us, or even smiled. They just all stood there watching us and staring at us. These employees definitely did not make me want to swipe my card and spend what I usually spend in this store. For the first time in years, I walked out empty handed which is such a shame.

Tara Stanback

1/5

I was gifted a bag that I would likely not carry. I went to the store and asked if I could exchange it with a gift receipt. A substantial amount of time had passed so I wanted to be sure. I was told that it would be no problem. When I came back with the bag, Monika (shorter hispanic lady) was the manager on duty but not the one I had spoken with. When she came out the back, she immediately approached me and her demeanor was NASTY. I attempted to overlook it and continued to browse the store. I guess the associate showed my exchange to her. She sought me out in the store and loudly told me that too much time had passed and she wouldn't be able to exchange the bag. She loudly counted the months on her fingers in the presence of other customers and spoke very condescendingly. I was a bit frustrated but also understanding of the rules. I decided to accept her answer and then thought about her demeanor during our interaction. I decided to speak with the general manager to simply express my disdain for the manner in which it all had been handled and asked Monika for their contact information. She refused to give it to me and told me that she could only take my info. I left but decided to call back the next day to try and reach the manager again. I spoke to Kelly and explained what I had going on. She told me that it's a "managers discretion" on whether to do an exchange outside of 30 days and though she wouldn't want to go against anyone, she would be willing to look at the bag and gift receipt and that I could come back over for the exchange. She sounded remorseful that things had transpired like they had so i was hopeful. I sent her pictures via text since the store is about 30 miles from me and another drive would be a waste if I was not certain that the exchange would take place. After sending her the pictures, Kelly called and told me that Monika had come in and they would not be able to return the bag because it was not in "original form." The implication is that Monika told her that they bag had been used. I have NEVER carried the bag and it had only been out of the shopping bag I received it in only 3 or 4 times. I reiterated this to Kelly but she stated she would have to go with Monika's assessment. Monika's assessment was a complete lie. I asked for identifying information for Kelly and all she would give me was her name. Monika, during my visit, provided me her name and a number that I deduce is her employee number. I made Kelly aware of this and she still refused to share hers. At this point, I requested the general manager's information again and was again, denied it. She did however give me his name, James Cottle, and I asked her to have him to call me but was not sure that she would due to her drastic change in demeanor. She actually did have him...or someone, a male, call me and without asking any questions, without much of an introduction, and completely no discussion, he agreed to exchange the bag for me. I had actually given up on that part of the matter and was willing to accept my losses. He gave me a price of $429 minus 60% and then another 15% off that because he said that was the current price of the bag. When I got to the store, bag was on the shelf for only 50% off. He told me I had four days to make the exchange. I made it over and when I walked in the store and identified myself, MULTIPLE PEOPLE started to fill the store from a back room. It felt...antagonizing and accusatory. It felt like I had been accused of some unscrupulous act of which I was not guilty. It felt as if I had done something wrong. I hadn't. I was just a customer who tried to cover all her bases only to be spoken to in a manner that was MUCH LESS that customer friendly anf be handled like I was asking for a handout. I wasn't asking for a handout, only consideration. I carry Coach bags regularly! Luckily I typically order them online. This store experience would have turned me off long before now! I HATED the way it made me feel. I don't wish that feeling on anyone else EVER. I WOULD NEVER RECCOMMEND THIS STORE TO ANYONE!! EVER.

J. Vincent Brown

4/5

My favorite Coach Outlet. Staff is helpful not pushy. They carry larger sizes for men also! The store is split between men's & women's. Always a good deal!

Gheymarne

5/5

Sally was amazing, she helped daughter pick out the perfect wristlet. Sally was very patient, and attentive, helping her pick out just the right priced item to invest in. The sales lady added the year warranty. My daughter took it out the bag and loaded it up before we pulled out the lot. She was happy with her on sale purchase.

Angela Thornton

5/5

This coach outlet was so awesome. The store was so nice and organized while the worker was so willing to help. Me and my aunts came in which can be overwhelming with some because we are a group of 6. Also the biggest shout out goes to Allie who was so patient at the register with helping with my tanger coupon

Mark S. Stephens

5/5

All the great deals that you would usually find in a coach outlet, but in one place. I picked up a sweet cream colored backpack that is sure to turn heads in the airport.