Suzette Galope-Millan
1/5
Very frustrated with these folks at “Mountain Valley Consultants . Hakim promised that my taxes would be completed in January 2019 and he quickly processed them supposedly however the IRS has yet to receive them either electronically or via U.S. mail asof 6/19/2019 - almost 5 months later! MVC hounded me like crazies from a Friday, Saturday, even Sunday for me to pay $375 tax preparation fees after he claims to have filed my taxes. I called MVC every month from February they said it was filed electronically, March I got nervous because no response from IRS, April they said they were too busy to talk to me (mind you that they already took my money n threw me at the bottom of the list as far as priority and customer service. In May I emailed MVC and left them voice mail messages and they emailed me and said my taxes were mailed in March. So I waited and waited and waited. I called the IRS today June 19th and they still have nothing on me. They couldn't have mailed them because they never asked me to sign my return. They are crooks! Don't use these people they will take your money and run. If I call them it always goes to voicemail. If I block my number they answer. Poor customer service. I complained to the IRS, American Express since that was my payment method, I'm writing all this on the internet to let others beware. Hakim said he has over 30 years experience in tax preparation but he definitely doesn't have 30 years of customer service! His girls are like his puppets, they don't know how to answer simple questions and always say "hold on and after 5-7 minutes of holding they come back on the line and ALWAYS say, “Hakim's busy with a client, he's out of the office, or he's out to lunch.” Never do they return calls after promising me they’d call me back repeatedly. If I could give a ZERO I'd give them that!!! But a “1” star is the LOWEST!
I want my money back! I saved all of my emails that reflect the truth to my story which I will post on here too.
