Farm Bureau Financial Services - Rawlins, Wyoming

Anna C.

I have had an incredibly frustrating experience working with Farm Bureau. The original agent retired and our policy was given to Jordan Cain. I have never spoken to Jordan, in person or over the phone because she is never available.

While trying to get a claim figured out, I received zero communication from them. When I called I was told that she does not work the full day. She was out whenever I called. I never received any communication about how the claims process works. I had to call the Laramie office to find anything out (although they were only marginally better at communicating).

Their adjuster was equally terrible at communicating. Despite being the one one to initiate the claim and set up the inspection time for the adjuster, he would not return my calls and would only call my husband (who is unable to take calls at work).

I highly advise finding another home insurance company, especially if you value communication.

Amanda W.

I had great service from them for five years I was a customer. They got a new employee whom I asked to change my automatic payment to be changed and she said she would take care of it and I asked if I needed to sign anything she said no. Needless to say my payments starting to get messed up so I was paying with m.o. the main agent there informed me everything was fine. They wasn’t taking my payment so I asked what’s happening and she told me there was to many problems and they had to drop me no notice. No refund for bank fees as promised. I drove 15 days without insurance not knowing 😡

Jeann

The staff here is kind and willing to help. Strongly recommend for all your insurances.

Sharyl D.

DeShann rocks! House and car covered for less than I was paying Geico for car alone.

Dereck H.

Everyone at this farm bureau location is very friendly and willing to help with anything you might need.

Judith D.

Good insurance very friendly and helpful staff

Louis W.

DOna P.